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Guide to Decision-Making: Getting it more right than wrong by Helga Drummond

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Closing thoughts

THE TASK OF DECISION-MAKING is complicated by the weaknesses and contradictions in our knowledge. Proverbs may be wise, but they also contradict one another. Fools rush in. Yet they who hesitate are lost.

Research should resolve such contradictions, not add to them. Yet Chapter 6 suggested that decisions shaped by endless political “shoving and hauling” can turn out well. In contrast, Chapter 7 showed that firms can fail most successfully; that is, they may act in ways that are entirely rational and purposeful but that turn out to be self-defeating. Chapter 6 suggested that the importance of leaders in influencing the fate of firms is overblown. Yet Chapter 5 showed that overbearing leaders can eclipse wiser counsels and lead ...

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