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Growing Software by Louis Testa

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QA Metrics

QA metrics are tools used by the QA team to "keep score" of the quality of the product or the development process. Proper metrics allow for better prediction of timelines for testing, development, and release. Metrics can also help the management team decide whether the product is ready for release. Metrics provide insight into problems the team is facing and how to improve performance and process. A well-run QA team will have collected metrics on many aspects of quality from past releases. In a strong, quality-oriented team, these metrics will be created and used.

Companies collect metrics based on need, processes used, and team preferences. In general, a small company needs only a small set of metrics targeted at its specific needs. ...

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