Quality Defined
What defines quality? Ask a dozen people and you'll often get a dozen different answers. Some will answer that quality means including the latest features in the product. Others will talk about mean time to failure or lack of defects. Others will describe a product that gives the customer a positive impression.
Defining quality ultimately comes down to the customer's perception. For most customers, a quality product meets the following criteria:
Meets or exceeds the expectations of the customer (includes all aspects, such as capabilities, performance, and security)
Functions as intended
Handles unexpected conditions in graceful ways
Is easy to use and intuitive
Is easy to upgrade
Is consistent across its feature set so customers are not ...
Get Growing Software now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
