Customer Meetings
A great way to understand your customers is to meet with them. Seek out opportunities to listen to their concerns firsthand and to learn how they are using the software. Understanding common problems and requirements is a crucial part of setting long-term product direction and making short-term improvements. Avoid the temptation to meet with clients only when specifically asked to do so.
When a client requests a meeting with engineering, a specific technical goal is usually the focus. As engineering manager, you may be expected to discuss the product from a high-level technological perspective, but avoid providing too much technical detail to those who require only a summary. Also, always show enthusiasm for the product and technology, ...
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