System Application Programming Interface
Small company development teams commonly underdocument system application programming interfaces (APIs). The API allows customers and other companies to communicate with your product or system through a data or software interface. Most modern programs use an API because it provides huge flexibility and speed advantages.
Customers often complain because incomplete documentation forces them to make assumptions about how the product API works. This can lead to wasted customer efforts and demands to change the implementation. Incomplete documentation also forces costs back onto your company, as your development and support teams have to answer questions about proper usage. A poorly documented API probably has ...
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