ABOUT THE AUTHOR
George Spafford is a Principal Consultant with Pepperweed Consulting, LLC and is an experienced practitioner in business and IT operations. He is a prolific author and speaker, has consulted and conducted training on regulatory compliance, IT Governance and process improvement in the US, Australia, New Zealand and China, and has co-authored The Visible Ops Handbook and Visible Ops Security.
George holds an MBA from the University of Notre Dame, a BA in Materials and Logistics Management from Michigan State University, and an honorary degree from Konan Daigaku in Japan. He is an ITIL® Service Manager, TOCICO Jonah and a Certified Information Systems Auditor (CISA). George is a current member of the IIA, ISACA, ITPI, ITSMF, ...
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