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Great Lessons in Project Management by David Pratt

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QUALITY MANAGEMENT   7

Make Quality Your Priority

About to enter his project sponsor’s office for the first time, the new project manager reviewed what he knew about the project he had been contracted to manage. The $15 million project had a large IT component and a training piece, and it involved a significant effort to streamline system maintenance and business processes. What he knew about the project could be summarized as follows:

•  The project’s estimated cost was $15 million to implement.

•  The project was halfway through a 12-month schedule.

•  The former project manager was very dedicated, spending long hours answering emails, ...

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