CHAPTER 25
MENDING FRAYED NERVES
Telephone talk, whether you spend eight hours or eight minutes on the phone, is stressful. With over half of your normal communication information (the nonverbals) missing, you need to concentrate doubly hard to understand and to make yourself understood.
In addition to the mental concentration, telephones can cause physical stress. Do a quick check in your own office. How many people do you see talking on the telephone slumped down in their chairs, cradling the handset between their chins and shoulders, while they try to type or shuffle papers? Probably too many.
MANAGING PHYSICAL STRESS
If you spend a lot of time on the telephone, consider trading in your handset for a headset. They aren’t expensive, they plug ...
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