© Jeff Dalton 2019
Jeff DaltonGreat Big Agilehttps://doi.org/10.1007/978-1-4842-4206-3_31

31. Gemba Walks

Jeff Dalton1 
(1)
Waterford, MI, USA
 

Description

A Gemba Walk is a technique used to observe and understand how work is being performed. Gemba is taken from the Japanese word gembutsu, meaning “real thing” or “real place,” and a Gemba Walk has the following elements: observation (watching people perform work in-person); location (observing people at the actual location where work is performed); teaming (interacting with people performing the work). Gemba Walks provide an up-close, detailed view of behaviors in action and are a powerful tool for identifying process improvement opportunities and new ways to support the agile team. They are also useful ...

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