Great Answers to Tough Questions at Work

Part OneThe Tools You Need

Here you'll find the tools you need in general terms in order to formulate and deliver great answers to those tough questions that can be fired at you at various times during your working life.

Part One introduces you to the play-to-win approach, which underpins the thinking throughout this book. Play-to-win here means, wherever possible, winning for you AND for the person asking you the tough questions – as well as for any additional audience in or outside the room.

This approach enables you to achieve a win/win or a win/win/win outcome, where you give answers that help you achieve your aims. At the same time, you'll provide your conversation partners and wider audience with the most useful, reassuring and inspiring ...