From a strategic perspective, some of the most important work in organizations is based on principles. In contrast to procedures, tasks based on principles do not have a single correct approach, and the worker must rely on judgment to adapt guidelines to changing work situations. In this chapter we focus on ways to visualize principle-based tasks using a unique lesson design called Problem-Centered Learning (PCL). We also describe ways to use interpretive visuals to help learners build mental models that underlie scientific principles.
In this chapter we present research, psychological rationale, and examples to support the following guidelines:
Use representational visuals of the job environment ...