Workers who manage or repair systems need process knowledge. A process is content that describes how systems work. Process content typically focuses on technological, business, and scientific systems. In this chapter we present research, psychological rationale, and examples to support the following guidelines for visualizing processes:
Use transformational visuals such as flow diagrams and animations that show state changes in the process
Manage load when presenting process visuals by teaching system components first, providing words in audio format, and using attention-focusing strategies
Use interpretive visuals such as schematics and visual analogies to represent abstract processes such as ...