Homework
Do you clarify the specific behaviors you expect from the trusted advisors in your organization?
Are you naturally curious about other people, or are you mostly curious about yourself?
What can you do to encourage your team to show extreme interest in your customers, guests, clients, or patients?
Do you engage people with the “false start” to make a connection? Or do you immediately launch into your sales pitch because you think you are respecting their time?
Can you get the superstars on your team to teach other team members these skills?
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