Homework
How open are you as a leader to hearing new ideas? (Be honest!)
Do you ever find yourself acting smug because of your success? If so, do you realize that your attitude will deter you from finding new ideas and new resources?
How can you engage the crowd to help you solve a problem or to develop a new product or service?
Can you tempt the crowd to pitch in? If so, what monetary or publicity value can you offer them that sounds reasonable to you?
Can you collaborate with other like-minded organizations (as Boeing did) to take your industry to a whole new level? If so, which competitors would you consider for collaboration?
How complicated and long are your customer/client/patient evaluation forms? Are they designed for your convenience or for that of the person who fills it out?
Why not try experimenting with the Net Promoter Score method described by Fred Reichheld?
What are ...
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