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Government for a New Age by Michel Khoury, Rabih Abouchakra

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6

Innovating service delivery

Ideally, governments want their citizens to have the best possible public services, however those services are provided. At the same time, as we have seen, many governments around the world face challenges that have an adverse impact on service delivery. As a result, innovative approaches to service delivery are urgently needed to help maintain or improve service standards. Large organizations, well known for their innovation capabilities, are increasingly partnering with the public sector to deliver technological and organizational solutions for service delivery.

The US is ring fencing funds to government agencies for innovative public service delivery. Out of a budget of around US$150 million, the Education Department’s ...

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