Transforming government is one thing, but how can governments be sure that change equates to progress? How can they be certain that all the transformative initiatives that they implement translate into appreciable benefits for their citizens and businesses? What does success look like for governments?
Traditionally governments have taken some of the vast amounts of data that they collect and used this information to assess their performance in areas such as economic growth and prosperity. The primary measurement of choice for governments and other organizations for this purpose is Gross Domestic Product (GDP), one of the twentieth century’s greatest inventions, according to the US Commerce Department.153
Yet established ...