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Governing Operational Decisions in an Enterprise Scalable Way by Duncan Clark, Eric Charpentier, Pierre Berlandier

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Release management
Chapter 4, “Organizing decision management” on page 37 described the idea of organizing important business decisions as services. It described how ITIL provides a systematic way to govern and manage services. The decision services that are described in this chapter are no exception.
This chapter contains the following topics:

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