Governance of IT

APPENDIX BCHARTER EXAMPLE

The aim of a charter between IT and the rest of the business is to ensure that there is a clear understanding of what will be delivered, and how and when it will be delivered. There is a growing trend to make IT systems configurable such that end users in the business can make changes to how their applications work, without the need to involve the IT team members. This all sounds good and empowering for the business users, but this practice can leave some grey areas around who trains the business users to make configurations. When do the IT team need to get involved? Who is responsible for documenting how the application works?

A charter helps here by bringing the expectations of the business users and IT support staff ...