Good Products, Bad Products: Essential Elements to Achieving Superior Quality

Acknowledgments

First I would like to acknowledge all of the Stanford students who took a series of courses that not only gave me the opportunity to think about the topic of product quality with them, but also provided me with excellent feedback on the course notes that became the basis for this book. This series began in 1984 with a course entitled Technology and Aesthetics, which I taught in the Stanford Values, Technology, Science and Society (VTSS) program, initially ably abetted by Barry Katz, then a lecturer in the program and now a professor of humanities and design at California College of the Arts. Beginning in 1993 this course was listed in the departments of Mechanical Engineering and Industrial Engineering and Engineering Management ...