Chapter 7. Managing Clients
Knowing how to manage clients can make the difference between a project running smoothly, successfully and profitably. This chapter looks at methods to be used when working with clients in order to avoid problems that can derail the progress of the project and risk its success and your ability to make a profit.
Points of contact
Success in projects largely lies in good quality communication with the client and like managing the technical requirements of the client, it is much easier and efficient to get the message across when the lines of communication are simplified. It's for this reason that there should ideally only be one point of contact to communicate with in the client's organization so that:
- Agreements for work ...
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