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Global Perspectives on Small and Medium Enterprises and Strategic Information Systems: International Approaches

Book Description

Global Perspectives on Small and Medium Enterprises and Strategic Information Systems: International Approaches aims to spread research conducted on SMEs internationally and place it at the disposal of academics, practitioners, consultants, the vendor community, and policymakers. The goal of this book is to highlight the challenges faced by SMEs and how they are coping with the adverse environment through skillful use of IT and technologies such as Web 2.0, Enterprise Resource Planning (ERP), e-commerce, open source software, Business Process Digitization (BPD), and other emerging technologies.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. List of Reviewers
  4. Preface
    1. SECTION ONE: PRACTICAL INFORMATION SYSTEM CHALLENGES
    2. SECTION TWO: INNOVATION AND INFORMATION TECHNOLOGY ASSIMILATION
    3. SECTION THREE: STRATEGY AND INFORMATION SYSTEMS
  5. Acknowledgment
  6. 1. Practical Information System Challenges
    1. 1. Connecting Small and Medium Enterprises to the New Consumer: The Web 2.0 as Marketing Tool
      1. ABSTRACT
      2. INTRODUCTION
      3. ADOPTION OF INFORMATION SYSTEMS, INTERNET AND WEB 2.0
      4. WHAT IS WEB 2.0 / SOCIAL MEDIA?
      5. THE SOCIAL MEDIA AS MARKETING PARAMETER
      6. A CLASSIFICATION OF SOCIAL MEDIA AS MARKETING TOOLS
        1. 1. The Passive Way or Listening-In: Using the Web 2.0 as an Intelligence Source i.e. as Source of Customer voice and Market Information
        2. 2. The Active Way: Using Web 2.0-Based Applications as PR, Direct Marketing and Customer Influence tool as well as a Means for Personalizing the Customer Experience, Customizing Products and Tapping Customer Creativity
          1. a. Using Web 2.0-Based Application as PR and Direct Marketing Tools
          2. b. Engaging Web 2.0 Personalities for Customer Influence
          3. c. Engaging Social Media for Personalizing the Customer's Online Experience or Customizing Products to Individual Needs (Mass Customization)
          4. d. Engaging the Customer as Contributor of Promotional Concepts and Innovator / Co-Creator. (Participatory Marketing and Crowdsourcing)
      7. WEB 2.0 ADOPTION BY SMES AND ITS POTENTIAL VALUE
        1. a. A Basic Condition: Willingness to Invest in Organizational Transformation and Human Resources
        2. b. Reviewing Priorities and Options
        3. c. Engaging Social Media as Passive Marketing Tools: When and How
        4. d. Engage Social Media as Active Marketing Tools
      8. CONCLUSION
      9. REFERENCES
      10. ENDNOTES
      11. APPENDIX
    2. 2. Leveraging University Research to Assist SMEs in Legacy Industrial Era Regions: The Case of I-99 Corridor
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Legacy Industrial Era Regions
        2. SMEs in Legacy Industrial Regions
        3. IT Risks for SMEs in Legacy Industrial Era Regions
        4. Ambiguity in Size Standards and Definition
        5. Hybrid Working Definition of 'SME' for IS Researchers
      4. LEVERAGING UNIVERSITY RESEARCH TO ASSIST SMES
      5. THE I-99 CORRIDOR AS A LEGACY INDUSTRIAL ERA REGION
        1. Keystone Innovation Zones (KIZ)
      6. LAIR PROJECT
      7. METHODOLOGY
      8. INITIAL FINDINGS AND CONTRIBUTION
      9. FUTURE RESEARCH
      10. ACKNOWLEDGMENT
      11. REFERENCES
    3. 3. IT and the Transmission of the SME Culture of Nonprofit Theatres
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Small and Medium Enterprises (SME)
        2. Small and Medium Businesses (SMB)
        3. Bhabha's Conceptualization of Mimicry, Hybridity, and the Third Space
        4. Nonprofit Theatres in Relationship to Commercial Broadway Productions
      4. LITERATURE REVIEW OF SMES IN MIS RESEARCH
      5. HOW SME CULTURE AND IT INTERACT IN THE THIRD SPACE
        1. The Practice of Mimicry
        2. Encounters in the Third Space
      6. RECOMMENDATIONS FOR IT PRACTITIONERS AND MANAGERS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
    4. 4. ERP System Selection Criteria: SMEs' Perceptions
      1. ABSTRACT
      2. 1 INTRODUCTION
      3. 2 LITERATURE REVIEW
      4. 3 RESEARCH METHODOLOGY
      5. 4 EMPIRICAL RESULTS
        1. 4.1 Companies Profile Data
          1. Number of Respondents
          2. Industry Profile
          3. Revenue Data
          4. Representation of IT Department/CIO on the Board
          5. Usage of ERP Software
          6. Implementation Time
          7. Implementation Type
          8. Implementation Costs
        2. 4.2 Importance of ERP System Selection Criteria
        3. 4.3 Companies' Factors Impacting on Single ERP Selection Criteria
          1. 4.3.1 ERP Benefits Criteria
            1. Reduced Cycle Times
            2. Improved Innovation Capabilities
          2. 4.3.2 System Quality Criteria
            1. System Reliability Criteria
            2. System Usability Criteria
            3. Operating System Independence
          3. 4.3.3 ERP Package Criteria
            1. Organizational Fit of the System Criteria
            2. Advanced Technology
          4. 4.3.4 Companies' Factors Impacting on all ERP Selection Criteria
        4. 4. 4 Known Limitations
      6. 6 DISCUSSION
      7. REFERENCES
    5. 5. Managing Impressions of SME Legitimacy: Valuing Information and Communications Technologies as Signals and Symbols
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND HYPOTHESES
        1. Corporate Image
        2. Institutional Theory and Firm Image
        3. Legitimacy
        4. ICT and a Firm Image of Legitimacy
        5. Symbols
      4. METHOD AND RESULTS
        1. Procedures
        2. First Iteration
        3. Second Iteration
          1. Functionality vs. Symbolic Meaning
          2. Similarity between Founder and Customer Views
          3. Legitimacy Inferred From ICT
          4. ICT Linked To Purchase Decisions
          5. Mismatches and their Effects on Corporate Image of Legitimacy
          6. How and Why ICT Acts as a Symbol
        4. Contributions and Limitations
      5. DISCUSSION
        1. Implications for Managers
        2. Implications for Theory
          1. A Social Cognitive View of SME Legitimacy and Support
          2. Legitimacy and Support
      6. CONCLUSION
      7. REFERENCES
      8. ENDNOTES
  7. 2. Innovation and Information Technology Assimilation
    1. 6. A Comparative Study of Small-and Medium-Sized Enterprises in Australia and Singapore: Overall Satisfaction of Electronic Commerce Implementation
      1. ABSTRACT
      2. 1 INTRODUCTION
        1. 1.1 Significance of the Study
        2. 1.2 Research Objectives
        3. 1.3 Scope of Study
      3. 2 THEORETICAL PERSPECTIVE OF THE STUDY
        1. 2.1: The Measure of EC Adoption and Implementation
          1. Overall Satisfaction
      4. 3 RESEARCH MODEL
        1. 3.1 Influencing Factors of EC Implementation
          1. Internal Environmental Factors
          2. External Environmental Factors
      5. 4 RESEARCH METHODOLOGY
        1. 4.1 Data collection
        2. 4.2 Measurement of Variables
        3. 4.3 Non-Response Bias Assessment
        4. 4.4 Instrument Development
        5. 4.5 Instrument Validation
      6. 5 RESULTS
        1. 5.1 Sample Profile
        2. 5.2 Categories of EC Adopters
        3. 5.3 Multiple Regression Analysis
      7. 6 RESULTS
      8. 7 FUTURE RESEARCH DIRECTIONS
      9. 8 FURTHER RESEARCH
      10. REFERENCES
      11. ENDNOTES
    2. 7. Australian SMEs and E-Commerce Adoption: Newer Perspectives
      1. ABSTRACT
      2. INTRODUCTION
        1. Factors Affecting IT Adoption: A Literature Review and a Research Model
      3. RESEARCH APPROACH AND DATA COLLECTION
      4. COMPANIES BACKGROUND
      5. ANALYSIS
        1. Environmental Context
        2. Organizational Context
        3. Technological Context
      6. DISCUSSION OF FINDINGS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
    3. 8. The Perception of Barriers to E-Commerce Adoption by SMEs: A Comparison of Three Countries
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND TO SMES
        1. Defining an SME
        2. Unique Characteristics of SMEs
        3. SMEs in Developing Countries
        4. Barriers to E-Commerce Adoption in SMEs
        5. Barriers to E-commerce Adoption in SMEs in Developing Economies
      4. A COMPARATIVE STUDY OF E-COMMERCE ADOPTION BY SMES IN DEVELOPED AND DEVELOPING ECONOMIES
        1. SMEs in Australia
        2. SMEs in Sweden
        3. SMEs in indonesia
      5. RESEARCH METHODOLOGY
      6. RESULTS
      7. DISCUSSION
      8. CONCLUSION
      9. REFERENCES
    4. 9. The Role of Organizational Slack in Technology Innovation Adoption for SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. ORGANIZATIONAL INNOVATION
      4. IT INNOVATION ADOPTION IN SMEs
      5. ORGANIZATIONAL SLACK
        1. Types of Organizational Slack
        2. Slack and Innovation
      6. ORGANIZATIONAL SLACK IN SMEs
      7. ORGANIZATIONAL SLACK AND INNOVATION ADOPTION IN SMEs
        1. Available Slack
        2. Potential Slack
      8. DATA AND MEASURES
        1. Sample
      9. METHODS AND RESULTS
        1. Statistical Analysis
        2. Results
      10. DISCUSSION
        1. Implications for Research
        2. Implication for Practice and Policy
        3. Limitations
      11. CONCLUSION
      12. REFERENCES
      13. ENDNOTES
  8. 3. Strategy and Information Systems
    1. 10. The Dual Lens Method: A Practical Approach to Information Systems Strategy in SMEs
      1. ABSTRACT
      2. INTRODUCTION
        1. The Need for an IS Strategy Formulation Method for SMEs
        2. The Need for Relevance and Practicality
      3. BACKGROUND
        1. Characteristics of SMEs
        2. SMEs and IS Strategy
          1. IS Strategy Formulation Methods for Large Companies
        3. Existing Approaches to IS Strategy for SMES
      4. A SIMPLE AND DIRECT APPROACH TO IS STRATEGY FORMULATION IN SMEs
      5. APPLYING THE DUAL LENS IN ABC
        1. Top-Down Review of the Strategic Business Environment
        2. Bottom Up Review of the Organisation's Business Processes
        3. An IS Portfolio for ABC
      6. DISCUSSION
        1. Not Reliant on a Formal Business Strategy
        2. Analysis of IS Investment Across the Whole Organization
        3. A Straightforward and Easily Implemented Method for Rapid Analysis
      7. CONCLUSION
      8. FUTURE WORK
      9. REFERENCES
    2. 11. The Alignment of Business Strategy with Agile Software Development within SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Business Strategy and IT/IS Alignment in SMEs
        2. Agile Software Development Methods
      4. THE CASE STUDIES
        1. Company X: Defender
        2. Company A: Analyser
        3. Company B: Prospector
      5. CROSS-CASE FINDINGS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
    3. 12. Supporting SMEs Towards E-Business Success: Exploring the Importance of Training, Competence and Stimulation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. E-Business and SMEs
        2. Training and Performance in the Context of E-Business in SMEs
        3. Training and Competence Development in SMEs
        4. Competence and E-Business Performance in SMEs
        5. E-Business Performance Dimensions
      4. RESEARCH MODEL AND HYPOTHESES
      5. METHODOLOGY
      6. DATA ANALYSIS
        1. Descriptive Statistics
        2. Measurement and Measurement Quality
        3. Test of Hypotheses
      7. DISCUSSION
        1. Implications for SME Stimulation Programs
        2. Implications for Future Research and Limitations
      8. REFERENCES
    4. A. APPENDIX 1. DESCRIPTIVE STATISTICS (FIGURE 5, FIGURE 6)
    5. B. APPENDIX 2. THE SURVEY INSTRUMENT FOR SMES
      1. Introduction to Respondent
      2. Background information (Table 4)
      3. Strategy and Vision
      4. The Concept of E-business (Table 5)
      5. Strategic Planning (Table 6)
      6. Sourcing and Alignment
      7. Sourcing Competencies (Table 7)
      8. Alignment Competencies (Table 8)
      9. IT-Business Process Integration
      10. Competence in Process Integration (Table 9)
      11. Management of IT (Table 10)
      12. Systems and Infrastructure (Table 11)
      13. E-Business Success
      14. Efficiency (Table 12)
      15. Complementarities (Table 13)
      16. Lock-In (Table 14)
      17. Novelty (Table 15)
      18. General (Table 16)
      19. Other/Control
        1. Leader vs. Follower (Table 17)
    6. C. APPENDIX 3. THE SURVEY INSTRUMENT FOR TRAINING SUPPLIERS (Table 18)
    7. 13. Deploying the Internet for Leveraging Strategic Assets
      1. ABSTRACT
      2. INTRODUCTION
        1. The Internet as a Complementary Resource
        2. Research Model
        3. IT Assets
        4. Business Resources
        5. Dynamic Capabilities
      3. METHODOLOGY
        1. The Sample
        2. The Measures
      4. RESULTS
        1. Strategic Assets and Financial Performance
        2. Complementarity of the Internet and Strategic Assets
      5. DISCUSSION
      6. CONCLUSIONS AND IMPLICATIONS
      7. LIMITATIONS AND FUTURE RESEARCH
      8. REFERENCES
      9. ENDNOTE
    8. D. APPENDIX 1 (Table 6)
    9. E. APPENDIX 2
    10. 14. Business Process Digitalization and New Product Development: An Empirical Study of Small and Medium-Sized Manufacturers
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORY AND HYPOTHESES
        1. The Knowledge-Based View
        2. Organizational Learning
        3. The Extensiveness of BPD and New Product Development
        4. Moderating Effects of Firm Age and Product Type
      4. METHODOLOGY
        1. Sample and Data collection
        2. Measures
        3. Analysis and Results
      5. DISCUSSION, LIMITATIONS, AND CONCLUSION
      6. REFERENCES
      7. ENDNOTE
    11. F. APPENDIX A
    12. 15. Information Technology Interventions for Growth and Competitiveness in Micro-Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
        1. Small Businesses and Information Technology
        2. Challenges Facing Small Businesses
        3. Information Technology and Competitiveness
      4. METHODOLOGY
        1. Research Setting
        2. Research Design
      5. RESULTS
      6. ANALYSIS
      7. CONCLUSION
      8. REFERENCES
  9. Compilation of References
  10. About the Contributors