Global Kata: Success Through the Lean Business System Reference Model

CHAPTER 5

Communication and Cultural Evolution

Communication is the means or set of deliberate activities to convey information to the organization. It involves the exchange of ideas, strategy and vision, plans, intentions, and expectations. Communication has the most direct influence on defining, nurturing, and reinforcing the right improvement Kata. This is another area that organizations have given little thought to in previous improvement programs. The potential for miscommunication was bad enough when its simple form was face to face with people around a conference room table. Evolving technology, the Internet, mobility, virtual meetings, ...