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Global Hospitality and Tourism Management Technologies

Book Description

Tourism is a dynamic part of our economy. The global hospitality and tourism industry, which blends the lodging, food, attractions, cultural, and travel industries, is the world's largest industry with $4.5 trillion in expenditures generating 212 million jobs. Dynamic market forces such as global competition, changing customer expectations, and new communication technology—combined with career challenges due to ongoing industry consolidation and corporate restructuring—mandate continuous learning and the sharing of ideas.Global Hospitality and Tourism Management Technologies is a comprehensive collection which aims to be a source of information for all those interested in tourism and hospitality management, approaches, and trends, as well as to cover the emerging research topics which seek to define the future of IT and cultural development in the 21st century. The book provides a reference for policymakers, government officers, academics, and practitioners interested in understanding applications of IT for tourism and hospitality management.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. List of Reviewers
  5. Preface
  6. Chapter 1: Virtual Tourism
    1. Abstract
    2. Introduction
    3. Research Review
    4. Functions of Virtual Tourism
    5. Practices of Virtual Tourism in China
    6. Conclusion
  7. Chapter 2: A Study on Tourist Management in China Based on Radio Frequency Identification (RFID) Technology
    1. Abstract
    2. THE CONNOTATION OF TOURIST MANAGEMENT
    3. CURRENT SITUATION AND CHALLENGES OF CHINA’S TOURIST MANAGEMENT
    4. POTENTIAL ANALYSIS OF RFID TECHNOLOGY AND ITS USAGE IN SCENIC SPOTS MANAGEMENT
    5. SCENIC SPOTS MANAGEMENT MODULE CONSTRUCTION BASED ON RFID TECHNOLOGY
  8. Chapter 3: Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector
    1. Abstract
    2. INTRODUCTION
    3. Customer Relationship Management
    4. Research Objectives and Methodology
    5. Research Findings
    6. Discussion and Conclusion
  9. Chapter 4: Advanced Technologies and Tourist Behaviour
    1. ABSTRACT
    2. INTRODUCTION
    3. Background
    4. Main Focus of the Chapter
    5. The Focus On Calabria Region
    6. THE ROLE OF PERVASIVE ENVIRONMENTS
    7. IMPLICATIONS
    8. FUTURE RESEARCH DIRECTIONS
    9. Conclusion
  10. Chapter 5: Factors of Spatial Distribution of Recreation Areas in Peri-Urban Beijing
    1. ABSTRACT
    2. Introduction
    3. Materials and methods
    4. Findings and Results
    5. Discussion and Conclusion
    6. The Policy Implications
  11. Chapter 6: Two Tickets for Paradise
    1. Abstract
    2. INTRODUCTION
    3. Video Games
    4. Advergames
    5. Media System Dependency, Gaming and Tourism
    6. Uncertainty Reduction, Information Seeking, Gaming and Tourism
    7. Uses and Gratifications, Gaming and Tourism
    8. Conclusion
  12. Chapter 7: The Role of Architecture on Tourism Industry
    1. Abstract
    2. INTRODUCTION
    3. TOURISM, CULTURE AND ARCHITECTURE
    4. MIS-INTERPRETATION OF CULTURE AND ITS ARCHITECTURAL LANGUAGE
    5. MIS-INTERPRETATION OF BUILDING TECHNOLOGY
    6. GENUINE CULTURAL ASSETS AND CONSERVATION OF ARCHITECTURAL HERITAGE
    7. CONCLUSION
  13. Chapter 8: Emerging Trends in Tourism Industry in Oman
    1. Abstract
    2. Background
    3. Introduction
    4. Country Profile of Oman
    5. Key Characteristics of Tourism in Oman
    6. Recommendations
    7. Conclusion
    8. Websites
    9. Appendix 1 (Table 2)
    10. Appendix 2 (Table 3)
  14. Chapter 9: Sales Force Technology for the Hospitality Industry
    1. ABSTRACT
    2. INTRODUCTION
    3. Why Make the Investment?
    4. Contact Management and Sales Propecting
    5. Event Management and Catering System
    6. Recent Innovations
    7. Conclusion
  15. Chapter 10: Tourism Revitalization of Historic District in Perspective of Tourist Experience
    1. ABSTRACT
    2. INTRODUCTION
    3. TOURIST EXPERIENCE AND 6E EXPERIENCE MODEL
    4. CASE STUDY: SAN-FANG QI-XIANG
    5. CONCLUSION AND DISCUSSION
  16. Chapter 11: A Classification of Mobile Tourism Applications
    1. Abstract
    2. Introduction
    3. Literature Survey on Mobile Tourism Applications
    4. A Classification for Tourism Applications
    5. Evaluation of Mobile Tourism Applications
    6. The Study
    7. Discussion and Concluding Remarks
  17. Chapter 12: Personal Tour
    1. ABSTRACT
    2. INTRODUCTION
    3. RELATED WORK
    4. THE PERSONAL TOUR RECOMMENDER SYSTEM
    5. EXPERIMENTS
    6. CONCLUSION AND FUTURE WORK
  18. Chapter 13: Management of World Heritage Sites
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. METHODOLOGY
    5. FINDINGS
    6. CONCLUSION
  19. Chapter 14: Research Review of OWOM
    1. Abstract
    2. Introduction
    3. Connotation of OWOM
    4. Context of Chinese OWOM
    5. Conclusion and Discussion
  20. Compilation of References
  21. About the Contributors