CHAPTER 5
Overcome Challenges by Customizing Your Cultural Behavior

You have learned how to diagnose the new cultural code and to determine the challenges that you will likely face when accommodating to this code: in other words, where you experience gaps between how you would comfortably and naturally behave (your personal comfort zone) and how you need to behave to be effective and appropriate in the new cultural setting (the zone of appropriateness). The next step is to work on solutions—to devise a way of overcoming these challenges.

The first step in this process is to learn how to customize your behavior. Customizing behavior is a bit like purchasing a suit and having it tailored to your exact specifications. You take it off the rack, ...

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