Foreword
Glitch might be too kind a word for too big a problem. In the technology industry, a glitch can be a simple, short, unnoticed interruption in a network connection or a file that gets saved in the wrong place. However, a glitch can also be as serious as life and death. The question isn’t whether we need a new word to cover the span from short annoyances to major technology meltdowns, but how to avoid the glitch that can put you and your company in peril. That is the issue Jeff Papows, Ph.D., sets out to solve in this book.
The list of glitches Papows covers in this book is truly staggering. A driver in a serious car accident is able to dial 911, but a glitch prevents the nearest fire department from being alerted to the emergency. A ...
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