2.3. The Tipping Point
Eric, Miguel, and Kristen endured a litany of indignities, as young professionals often do. Their cumulative experiences, however, eventually led to a tipping point, when their perceptions of their jobs changed for good.
One weekend, Eric came into the office to put in more time on an important project. Dressed casually in a sweatshirt, jeans, and baseball cap, he was stopped by the security guard. Again. It didn't take long to recall the other occasions when the guards had stopped him on working weekends when he came to the office casually dressed. This time, the guard fired off a barrage of questions about where he was going, what department he worked in, how long he planned to stay, and why he was at the office on a ...
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