2.1. The First Hint of Trouble
During their first months at the company, Eric, Miguel, and Kristen came to realize that those in power honestly believed that they themselves had reached the top through ambition and smarts alone. These people were equally convinced of their own adroitness in recognizing potential in others. But the trio knew that the managers were grossly mistaken. In reality, like many senior managers gracing the upper echelons of corporate America today, they perceive talent only if it comes in familiar packaging—that is, looking and acting exactly as they do.
The first hint that women, gays and lesbians, and people of color were often not reflected in this firm's corporate thinking came during some arduous orientation weeks. ...
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