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Giving Effective Feedback (HBR 20-Minute Manager Series) by Harvard Business Review

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Handling Difficult Feedback Situations

In most cases giving feedback proceeds smoothly and ends positively, even if the feedback is corrective. Sometimes, though, the situation may be more complicated. This chapter focuses on common feedback scenarios that present special challenges.

Dealing with noncommunicators

Some people are unresponsive when confronted with feedback, even when it is positive. The reasons for this may vary from a simple fear of not being liked, to preconceived notions about the person delivering the feedback, to cultural expectations about how to respond to authority. Whatever the reason, you must still handle the present situation directly, even if it makes the person uncomfortable.

When you need to give feedback to a quiet, ...

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