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Giving and Receiving Feedback: Building Constructive Communication

Book Description

Turning critical feedback into a constructive message can be a difficult skill to conquer. This book will guide you through the process of learning how to receive critical feedback, developing skills for self-talk, understanding how to give constructive feedback effectively, and handling atypical problems. Feedback is a very powerful communication tool that delivered properly can benefit everyone with a clear and helpful exchange of information about what’s working and what’s not. The techniques outlined in this book for coping with fair or unjustified critical feedback are essential for effective communication.

Coverage includes—

  • To learn how to receive critical feedback

  • To present useful coping mechanisms for handling critical feedback

  • To show how to give constructive feedback fairly and effectively

  • To discuss handling special problems

Table of Contents

  1. Learning Objectives For:
  2. About the Author
  3. Acknowledgments
  4. How to Handle Receiving Critical Feedback
    1. What is Critical Feedback?
      1. Why is Critical Feedback Difficult to Handle?
    2. Parental Messages and Critical Feedback
      1. Exercise: Parental Messages
      2. Two Parental Messages to Watch Out for
    3. Gender, Self-Image and Critical Feedback
      1. The Male Approach
      2. The Female Approach
      3. External vs. Internal Success
      4. More on Men and Women
    4. Counteracting Self-Criticism with Positive Self-Talk
      1. Changing Your Beliefs About Critical Feedback
      2. Positive Self-Talk Examples
    5. Responding to Critical Feedback
      1. Exercise: Self-Assessment in Responding to Critical Feedback
    6. Types of Critical Feedback
    7. Three Stages of Response to Critical Feedback
      1. Stage One: Awareness
      2. Stage Two: Assess
      3. Stage Three: Action
    8. Assertive Techniques to Deal with Critical Feedback
      1. Assertively Responding to Unjustified Critical Feedback
      2. Technique #1—Fogging
      3. Technique #2—Admitting the Truth
      4. Technique #3—Requesting Specific Feedback
    9. My Personal Action Plan
    10. Helpful Hints on Handling Feedback
      1. A Final Thought
  5. How to Give Constructive Feedback
    1. Steps for Giving Constructive Feedback
      1. Step 1: Set Realistic Goals
      2. Step 2: Research the Facts
      3. Step 3: Be Immediate
      4. Step 4: Be Specific
    2. Providing Critical Feedback in Public
      1. Two Work Situations
    3. Barriers to Giving Constructive Feedback
      1. Pitfalls in Giving Constructive Feedback
      2. The Simmons/Bright Research Study
    4. Factors Hindering Constructive Feedback
      1. Ignoring Trouble
      2. Ignoring Feelings
    5. Giving Constructive Feedback to Your Boss or Colleague
      1. Exercise: Analysis for Constructive Feedback Upward
    6. Three S’s of Providing Unsolicited Feedback
      1. Step 1: Select Your Timing
      2. Step 2: Secure the Other Person’s Permission
      3. Step 3: Share Specifics
    7. Turning Complaints into Proposals
      1. Turning Complaints into Proposals
    8. Giving Positive Feedback
      1. Is Positive Feedback Hard for You?
    9. Guidelines for Giving Positive Feedback
      1. Some Cautions
    10. The Dangers of Giving Positive Feedback in Public
      1. Start Today
    11. Praising Upward
      1. Praise Example
    12. Handling Recurring Problems
      1. Five Steps in Discussing Recurring Problems
    13. The Importance of Follow-Up
      1. Exercise: Practice Case Studies
    14. Personal Action Plan
      1. My Personal Action Plan
      2. Personal Plan of Action
    15. Some Final Thoughts
      1. Giving Constructive Feedback via Letter or Memo
    16. When not to Give Critical Feedback
    17. Summary