Bibliography
[biblio0_010] Deming, W.E. (1982) Out of the crisis. MIT Center for Advanced Engineering Study, Cambridge, MA.
[biblio0_011] Feigenbaum, A.V. (1983) Total quality control. McGraw-Hill, New York.
[biblio0_012] Juran, J.M. (ed.) (1995) A history of managing for quality: The evolution, trends, and future directions of managing for quality. ASQC Quality Press, Milwaukee, WI.
Get Giant Steps in Management: Innovations That Change the Way We Work now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
