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Giant Steps in Management: Innovations That Change the Way We Work

Book Description

"Succinctly but completely describing 50 of the most important management innovations in the past 150 years, Mol and Birkinshaw educate us on where and how managerial innovations arise. An amazing overview of the management practice landscape, Giant Steps in Management provides invaluable insights for organizations seeking better performance."

Jeffrey Pfeffer, Professor, Graduate School of Business, Stanford University

"Never has it been more important for managers to innovate the way they manage. As this book so powerfully shows — management innovation — advances in how we manage — is a secret weapon in the search for competitive advantage. With a fantastic compendium of the 50 most crucial management innovations — this book will surprise, inform and inspire any manager who believes that they need to innovate the way they manage."

Lynda Gratton, Professor of Management Practice, London Business School

Author of Hot Spots; why some teams, workplaces and organisations buzz with energy — and other’s don’t.

"This book might be called 'Everything you wanted to know about management, but were afraid to ask'. It's an invaluable quick guide to the entire arsenal of techniques and models, and I recommend it to anyone who takes the job of management seriously. It is typcial of the authors work, in that it is clear, crisp, and useful."
Tim Brooks, Managing Director, Guardian News & Media Limited


INNOVATION IS AT THE HEART OF GREAT MANAGEMENT

How do you manage?  What skills, ideas, tools and techniques do you use?  Have you always used them?  Think about it: how we manage organisations — and ourselves — is in a constant state of evolution.  Nothing about the way you work today is forever. Managers are always trying new things, different approaches.  There are management innovations underway all the time in large organisations. Many fail. Some work. A few make history. The most valuable ones are picked up and absorbed across entire industries and countries.  These are the ones this book will tell you about.

Giant Steps in Managementpresents a thought provoking selection of the 50 most important management innovations of the last 150 years and describes the impact they have on management today. Some of the innovations will be familiar to you; others will be new, different, surprising. Together, they form a fascinating compendium of the ideas, techniques and practices that have rocked the world of management.

If you want to be on the right side of innovation, keep this book to hand.

Table of Contents

  1. Giant Steps in Management
    1.  
    2. Financial Times Prentice Hall
    3. About this book
    4. Foreword by Gary Hamel
    5. About the authors
    6. Introduction: Giant steps in management
        1. Diving for pearls
        2. In search of management innovation
        3. Management innovation as a source of competitive advantage
        4. How does management innovation happen?
    7. 1. Process
        1. Introduction
        2. Scientific management
          1. Stopwatch hero
          2. Management as science
          3. Mass market management
          4. Alive and counting
        3. Moving assembly line
          1. Moving the metal
          2. Forty Second Street
          3. Spreading the Ford
          4. Still moving
        4. Lean manufacturing
          1. The lean machine
          2. The Toyota way
            1. Following the car in front
          3. Everyone’s lean
        5. Total quality management
          1. Zero defects
          2. Continuous improvements
          3. Exporting quality
          4. And now ...
        6. Cellular manufacturing
          1. Flexible cells
          2. Celling Volvo
            1. Swedish models
          3. Cellular manufacturing today
        7. Mass Customization
          1. Manufacturing gets personal
          2. Lighting the way
          3. Taking it to the masses
          4. Vive la différence
        8. Business process re-engineering
          1. Rethinking processes
          2. Pioneers of re-engineering
          3. Hard times
          4. Still re-engineering
        9. Supply chain management
          1. Inventing the supply chain
          2. Linking the lexicon
          3. Chain reaction
          4. Chain evolution
        10. Six sigma
          1. Sixth sense
          2. Galvin-izing success
          3. Selling six sigma
          4. Six peaks
    8. 2. Money
        1. Introduction
          1. Managing the firm’s finances
          2. Financial market innovations
        2. Cost accounting
          1. Predetermination
          2. Finky business
          3. Steel moles
          4. Costs and constraints
          5. The theory of constraints
        3. Return on investment
          1. The ROI formula
          2. Refining the method
          3. ROI conquers ROW
          4. Sons of ROI
        4. Discounted cash flow
          1. Future proofing
          2. A fishy business
            1. Justifications and disseminations
          3. DCF assessed
        5. Beyond budgeting
          1. Doing it our way
          2. Spreading the word
          3. Beyond budgeting today
        6. Activity-based costing
          1. As easy as ...
          2. Deere hunting
          3. Spreading the letter
          4. Alternative acronyms
        7. Balanced scorecard
          1. The art of balance
          2. Taming monsters
          3. Cracking the code
          4. Cockpit management
          5. Tools and practice
        8. Economic value-added
          1. Adam and EVA
          2. The Stern business of value
          3. EVAdoption
          4. The results
    9. 3. People
        1. Introduction
          1. The evolution of people management: a three-act play
        2. Corporate welfarism
          1. More than wages
          2. More and more
          3. Beyond welfarism
        3. Professional managers
          1. A sense of calling
            1. Power games
          2. All professionals now
          3. Omnipresent managers
        4. Business education
          1. In the beginning
          2. Expanding classes
          3. And now the world
        5. Performance-related pay
          1. The Scanlon Plan
            1. Machine tool motivation
            2. Broader influence
          2. Taking stock
        6. Assessment centres
          1. Talent spotting
          2. Officer selection
          3. The Management Progress Study
          4. Assessment centres today
        7. T-groups
          1. Time for T
          2. Boyish enthusiasm
          3. Freezing progress
          4. At the margins
        8. Quality of work life
          1. General Foods and Topeka
            1. A new vision
            2. Curing the blue-collar blues
          2. Back to the future
        9. Mentoring and executive coaching
          1. A propensity for intensity
          2. Old mentors
          3. From grassroots to boardroom
          4. Coaching the world
        10. 360-degree feedback
          1. Only perform
          2. Weis and means
          3. Pickup
          4. All around
    10. 4. Internal structures
        1. Introduction
        2. The divisional structure
          1. Divide and rule
          2. Sloan ranging
          3. New standards
          4. The divisional legacy
        3. Strategic business units
          1. Good intentions
          2. New plans
          3. Expanding SBUs
          4. Hardly remarked
          5. The tyranny of the SBU
        4. Matrix organization
          1. Alternative approaches
          2. Experiments in miniature
          3. The matrix revolution
          4. Compromise solution
        5. Work-out groups
          1. Town meetings
          2. Let’s get the workout
          3. Spreading the Welch way
          4. Power to the people
        6. Communities of practice
          1. Practise it
          2. The copier repairmen
          3. Spreading the concept
          4. Sense of community
    11. 5. Customer and partner interfaces
        1. Introduction
          1. Customer relationships
          2. Divide and rule
          3. Deeper dives
          4. Firm or flexible boundaries?
          5. Spin-off time
          6. Hybrid fashion
        2. Franchising
          1. Free, not easy
          2. Sewing up the franchise
          3. It’s a deal
          4. Franchising the world
        3. Direct marketing
          1. Live and direct
          2. Wunderman
          3. Mailing the world
          4. There is an e in mail
        4. Market segmentation
          1. Every purse
          2. The first segments
          3. Juicing the orange
          4. The car in front
          5. Today’s segments
        5. Brand management
          1. Ads up
          2. Cringe worthy
          3. Boarding the brandwagon
          4. Brand power
        6. Customer relationship management
          1. It’s all about relationships
          2. CRM’s warm embrace
          3. The direct route
          4. Personal segments
        7. Vertical integration
          1. Up and down
          2. Tall stories
          3. Crossing Ford
          4. Out of favour
        8. Outsourcing
          1. Outsiders
            1. IT needs help
          2. Around the world
          3. Transformers
        9. Consortia and alliances
          1. Extra medium
          2. VISA waver
          3. Chaords everywhere
          4. Order and chaords
    12. 6. Innovation and strategy
        1. Introduction
          1. Innovation management
          2. Strategic management
        2. Industrial research labs
          1. Into the lab
          2. The job of research
          3. Lab land
          4. Working their labs
        3. Skunk works
          1. Shielding the skunk
          2. Brewing up
          3. Planet skunk
          4. The modern skunk
        4. Corporate venturing
          1. The venturing concept
            1. The downside of adventure
          2. Adventures now
        5. Open innovation
          1. Open logic
          2. Connecting and developing
          3. Market forces
          4. The upside
        6. Management by objectives
          1. Management by definition
          2. The original Drucker
          3. Managing by simplicity
          4. Back to MBO
        7. Strategic planning
          1. Whiz kids
          2. Electric strategy
          3. What could be?
        8. Scenario planning
          1. What if ...?
          2. Pushing the envelope
          3. Following the future
        9. Benchmarking
          1. Bench presses
          2. Copycats
          3. Cataloguing benchmarks
          4. Benchmarking goes global
    13. 7. Information efficiency
        1. Introduction
        2. Operations research
          1. Optimal solutions
          2. Winning the war
          3. And/OR
        3. Yield management
          1. Yields of gold
            1. Luck yields dividends
          2. The first cut
          3. Today’s yield
        4. MRP I and MRP II
          1. Round the loops
          2. Copernican theory
          3. Tools and technology
          4. MRP now
        5. Enterprise resource planning
          1. ERP means integration
          2. The birth of ERP
            1. New releases
          3. ERP today
    14. Conclusion: The management innovation agenda
        1. Introduction
          1. Explicit dissatisfaction with the status quo
          2. Inspiration from the outside
          3. A conceptual breakthrough
          4. Internal selling and validation
          5. External selling and validation
        2. Management innovation as a conscious activity?
    15. Resources
        1. Scientific management
          1. Bibliography
        2. Moving assembly line
          1. Bibliography
        3. Lean manufacturing
          1. Bibliography
        4. Total quality management
          1. Bibliography
        5. Cellular manufacturing
          1. Bibliography
        6. Mass customization
          1. Bibliography
        7. Business process re-engineering
          1. Bibliography
        8. Supply chain management
          1. Bibliography
        9. Six sigma
          1. Bibliography
        10. Cost accounting
          1. Bibliography
        11. Return on investment
          1. Bibliography
        12. Discounted cash flow
          1. Bibliography
        13. Beyond budgeting
          1. Bibliography
        14. Activity-based costing
          1. Bibliography
        15. Balanced scorecard
          1. Bibliography
        16. Economic value added
          1. Bibliography
        17. Corporate welfarism
          1. Bibliography
        18. Professional managers
          1. Bibliography
        19. Business education
          1. Bibliography
        20. Performance-related pay
          1. Bibliography
        21. Assessment centres
          1. Bibliography
        22. T-groups
          1. Bibliography
        23. Quality of work life
          1. Bibliography
        24. Mentoring and executive coaching
          1. Bibliography
        25. 360-degree feedback
          1. Bibliography
        26. The divisional structure
          1. Bibliography
        27. Strategic business units
          1. Bibliography
        28. Matrix organization
          1. Bibliography
        29. Workout groups
          1. Bibliography
        30. Communities of practice
          1. Bibliography
        31. Franchising
          1. Bibliography
        32. Direct marketing
          1. Bibliography
        33. Market segmentation
          1. Bibliography
        34. Brand management
          1. Bibliography
        35. Customer relationship management
          1. Bibliography
        36. Vertical integration
          1. Bibliography
        37. Outsourcing
          1. Bibliography
        38. Consortia and alliances
          1. Bibliography
        39. Industrial research labs
          1. Bibliography
        40. Skunk works
          1. Bibliography
        41. Corporate venturing
          1. Bibliography
        42. Open innovation
          1. Bibliography
        43. Management by objectives
          1. Bibliography
        44. Strategic planning
          1. Bibliography
        45. Scenario planning
          1. Bibliography
        46. Benchmarking
          1. Bibliography
        47. Operations research
          1. Bibliography
        48. Yield management
          1. Bibliography
        49. MRP I and MRP II
          1. Bibliography
        50. Enterprise resource planning
          1. Bibliography
        51. And finally