Part IV The Craft of Resolution: A Step-by-Step Guide

New behaviors are needed if you want improved results. And thinking is definitely a behavior. We made that clear in Part III when we reviewedthe ten principles that constitute Resolutionary Thinking. Part IV details the seven steps of the Cycle of Resolution. The goal is to help you develop the craft of moving situations toward resolution. Each chapter discusses one of the steps, using case studies and explaining the dialogues that take you to resolution. Part IV concludes by showing you the connection between the model and the ten principles of new thinking and presenting applications of the new model.

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