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Getting to Resolution

Book Description

This thoroughly revised and updated work offers new principles and new tools to show how to get to real, lasting resolution of personal, business, organizational, or community conflict.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Foreword
  7. Preface
  8. Part I The Value of Resolution
    1. 1 Resolution: Getting Beyond Conflict, Compromise, and Settlement
    2. 2 ROI and The Costs of Conflict: Pay Now or Pay Later
  9. Part II A Better Way of Resolving Conflict
    1. 3 Two Brothers: Their Story of Resolution
    2. 4 The Craft of Resolution: A Road Map for Resolving Conflict
  10. Part III Resolution: Ten Principles of Resolutionary Thinking
    1. 5 Principle 1 Believing in Abundance
    2. 6 Principle 2 Creating Partnership
    3. 7 Principle 3 Being Creative
    4. 8 Principle 4 Fostering Sustainable Collaboration
    5. 9 Principle 5 Becoming Open
    6. 10 Principle 6 Forming Long-Term Collaborations
    7. 11 Principle 7 Relying on Feelings and Intuition
    8. 12 Principle 8 Disclosing Information and Feelings
    9. 13 Principle 9 Learning Throughout the Resolution Process
    10. 14 Principle 10 Becoming ResponseAble
  11. Part IV The Craft of Resolution: A Step-by-Step Guide
    1. 15 Step 1 Your Attitude of Resolution
    2. 16 Step 2 Stories: Telling and Listening
    3. 17 Step 3 Listening for a Vision of Resolution
    4. 18 Step 4 Getting Current and Complete
    5. 19 Step 5 Reaching Agreement in Principle
    6. 20 Step 6 Crafting the New Agreement
    7. 21 Step 7 Resolution
    8. 22 Applying the Principles: The Craft of Resolution
    9. 23 Benefits and Utility:The Cycle of Resolution
  12. Part V When You Need Professional Help
    1. 24 Using the Power of the Legal System
    2. 25 Choosing a Professional: The Resolutionary
  13. Part VI The Power of Resolution
    1. 26 Building a Culture of Agreement and Resolution
  14. Resource A Preparing for a Conflict Resolution Process
  15. Resource B Cycle of Resolution Facilitation Tutorial
  16. Resource C Local Actions You Can Take
  17. Resource D The Cycle of Resolution
  18. Notes
  19. Bibliography
  20. Index
  21. About the Author