IT as a Service explained
Here's a scenario that might sound familiar, it's Friday afternoon (because these things always seem to happen before you clock off for the weekend), an end-user in your organization notifies you of an outage to an application and it's the first time you've heard of the incident.
Suddenly, you find yourself scrambling to find a solution to the application outage by trawling through the many e-mail alerts that your monitoring tool has kindly filled your inbox with and you're not even sure where to begin. Then your boss starts demanding to know when exactly everything will be back up and running again.
Finally, it's close to midnight and everyone's gone home except you. You've eliminated most of the noisy alerts in your inbox ...
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