XenApp® supportability
Most paid software nowadays have some type of support agreement to provide technical resources to customers in case issues are experienced with the product itself or as a result of its operations. Vendors generally offer phone support, e-mail, newsletters, whitepapers, and even on-site assistance for critical issues. Typically, Enterprise Technical Support is subscription-based and there is an annual fee associated with the contract. Citrix provides different levels of support agreements. At the time of writing this book, Premier Support has gained a lot of popularity due to their 24x7 phone assistance and unlimited tickets. It is recommended that you engage your Citrix sales representative or an authorized reseller to get ...
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