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Getting Started with Spiceworks

Book Description

Install, configure, and get real results from Spiceworks in just a couple of hours

  • Configure Spiceworks to scan your network and provide essential information

  • Configure your help desk and user portal to keep track of your work

  • In Detail

    Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can’t be wrong, so learn how to join the Spiceworks IT revolution.

    "Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks.

    "Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly.

    "Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.

    Table of Contents

    1. Getting Started with Spiceworks
      1. Table of Contents
      2. Getting Started with Spiceworks
      3. Credits
      4. About the Authors
      5. www.PacktPub.com
        1. Support files, eBooks, discount offers and more
          1. Why Subscribe?
          2. Free Access for Packt account holders
      6. Preface
        1. What this book covers
        2. What you need for this book
        3. Who this book is for
        4. Conventions
        5. Reader feedback
        6. Customer support
          1. Errata
          2. Piracy
          3. Questions
      7. 1. Setting Up Spiceworks
        1. Installing Spiceworks
          1. Troubleshooting installation issues in Spiceworks
        2. Logging in and setting up Spiceworks Admins
          1. Spiceworks users defined
          2. Setting up Spiceworks Admin users
        3. Getting into the Spiceworks Community
        4. Summary
      8. 2. Configuring Network Inventory in Spiceworks
        1. An overview of the Spiceworks network inventory
          1. How Spiceworks scans your network
          2. What else does Spiceworks scan?
        2. Setting up a scan in Spiceworks
          1. Scanning and Active Directory
          2. Configuring IP range scans
          3. Scanning credentials
          4. Best practices and kicking off your first Spiceworks scan
            1. Scanning best practices
        3. Navigating the Spiceworks inventory
          1. Navigating the device inventory
          2. Navigating other inventories
          3. The Software inventory
          4. The People inventory
        4. Customizing groups and scan schedules
        5. Resolving unknown devices
        6. Summary
      9. 3. Configuring the Spiceworks Help Desk and User Portal
        1. An overview of the Help Desk interface and User Portal
        2. Setting up Spiceworks users, permissions, and e-mail
          1. Configuring the e-mail settings in Spiceworks
          2. Configuring User Portal
        3. Standard and Custom Attributes
        4. Creating a ticket in Spiceworks
          1. Working a Help Desk ticket in Spiceworks
          2. Mobile clients
        5. Extending the User Portal and Help Desk using plugins
        6. Summary
      10. 4. Configuring Other Spiceworks Features
        1. Reporting in Spiceworks
        2. Network monitoring and alerts in Spiceworks
        3. Purchasing features in Spiceworks
        4. Mobile Device Management in Spiceworks
        5. Other Spiceworks features
          1. Spiceworks Knowledge Base
          2. Spiceworks cloud services dashboard
          3. Using the network map in Spiceworks
        6. Summary
      11. 5. Taking Spiceworks to the Next Level
        1. Connecting with other IT pros and vendors
          1. SpiceCorps and meeting other IT pros in your area
            1. Other groups in the Spiceworks community
              1. The virtualization group
              2. The mobile group
        2. Spiceworks extensions in the community
          1. Plugins
          2. Reports
          3. Scripts and Language Packs
        3. Real-world Spiceworks events
          1. Spiceworks University
          2. The SpiceWorld user conference
        4. Summary
      12. Index