Risk and Reward
As the first and most basic skill of serendipity, motion can also be the most frightening to adopt. Being open to the unexpected and making room for it on a regular basis can be scary to individuals, but especially to organizations that have historically succeeded by removing risk from their operation through routine and process. When the crew at Gangplank named their approach to serendipity “chaos,” they weren't kidding. Introducing motion and serendipity into many organizations might seem like introducing “chaos”—and more than most companies can handle.
No matter how we try to make motion and the chance collisions that come with it normal and part of our routine, the truth is that chance, at base, is all about accepting risk. ...
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