Serendipity at Work
In all those books Van Andel carries with him, however, there are few that tackle the thorny subject of the role of serendipity in organizations. The scholarly literature on serendipity is overwhelmingly focused on the experience of the individual creative mind. While it's true that businesses are made up of many different individual minds, anyone who has been employed in one can tell you the sum total of all those people working in concert is an entirely different beast—one that doesn't often place much value on making room for chance.
It's the rare organization that goes out of its way to open up space for serendipity, and yet, in business as in science, the big breakthroughs and mammoth successes always contain a significant ...
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