Skill 7: Permeability
The best way to adapt to a world of accelerating change is to replace the rigid walls most organizations put up to keep themselves separate from the outside world with something more like a semi-permeable membrane. To do so, we need to develop techniques and tools that allow for the free exchange of information as well as the development of meaningful relationships between employees inside and customers and partners outside of the company. It's not just designated representatives who should be part of this exchange. For serendipity to happen frequently, everyone inside the organization should be part of this open, ongoing conversation.
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