Ingredient: Contact Management System

Having some kind of contact management system is absolutely essential to efficient follow-up. Your chosen method for keeping track of contacts could be as simple as a three-ring binder, but most professionals prefer to manage their contacts electronically. You can choose from desktop software applications like Microsoft Outlook or Sage ACT!, cloud applications like Salesforce.com Contact Manager, Google Contacts, or 37signals Highrise, or apps that run on smartphones and tablets, such as Contapps Contacts or Smartr Contacts. The more sophisticated systems are often referred to as customer relationship management (CRM) systems.

In addition to recording name, company, phone numbers, e-mail, and other essential ...

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