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Get Along, Get It Done, Get Ahead by Geraldine Hynes

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CHAPTER 8

Strategies for Managing Conflict

“Getting it done” is all about daily workplace interactions. So far in Part Three we’ve talked about how to communicate your job expectations to your subordinates (Chapter 6) and how to give subordinates corrective feedback (Chapter 7). Continuing our examination of tough communication challenges that you face every day, this chapter looks at conflict. Included are strategies for managing clashes between you and your boss, you and your coworkers, and you and your subordinates.

We’ll first distinguish between destructive and constructive conflict; you may be surprised to learn that conflict can benefit you and your company. Then we’ll peek behind the curtain to learn why conflict is always such a strong ...

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