Generations, Inc.: From Boomers to Linksters—Managing the Friction Between Generations at Work

APPENDIX  A

Resolving Intergenerational Conflict

Conflict is a normal part of all work environments. People disagree about everything from how work should be done to who gets a better parking space. Often, these conflicts can be traced to differences in generational orientation. A Baby Boomer’s need to have buy-in from the entire team before making a decision may clash with a Gen Xer’s desire to make a unilateral decision and move on. A Gen Yer may need direction that her Gen X boss doesn’t think he should have to take the time to give. A Traditional may find a Gen Yer’s lack of formality and manners offensive.

As a manager in these situations, it would behoove you to consider the generational factors that can influence the situation. Here are ...