Remember that their communication behaviours are shaped by the technology that they grew up with:
• They have never heard an engaged tone – phones go straight to voicemail, so they are not used to not being able to at least leave a message for someone.
• They can contact someone wherever they are – that can make them appear impatient.
• All of the tools they use allow and encourage instant responses. The idea that someone would communicate with them and not want a response is alien to them, whereas to Boomers and Gen X communication is not necessarily a two-way process.
• They use collaborative technologies in play and school, so find it strange when they can’t do the same at ...