Chapter 44. the value-led corporation
How do you bond with gen e? More and better glue. Central to the demanding nature of employees is the notion of values. In the past, loyalty was basically bought. Job security, gradual progression up the hierarchy and a decent salary were offered by the employer. In return, the employee offered unwavering loyalty and a hard day's work. Now, values determine loyalty. "Every organization needs values, but a lean organization needs them even more," GE's Jack Welch says. "When you strip away the support systems of staffs and layers, people have to change their habits and expectations, or else the stress will just overwhelm them."
Among those companies which have sought to nurture a sense of values is Anglian Water. ...
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