Chapter 9. The Challenge of Change: Toward a Games-Conscious Model of Transformation

Business leaders who want to initiate change in their organizations should beware of the games that are being played. In our experience with the organizations for which we have worked and consulted, we've witnessed how games stand in the way of significant change. As Chapter Eight indicated, these games form an ecology that is deep rooted. No matter what a company's tradition, culture, and successes might be, the web of games played by its people constitute a huge inertial force—a force that can resist and potentially sabotage even the best-conceived change efforts. Whether you're a CEO implementing a massive change initiative designed to restructure the organization, ...

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