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Fundamentals of Quality Control and Improvement, 4th Edition by Amitava Mitra

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1Introduction to Quality Control and the Total Quality System

  1. 1-1 Introduction and Chapter Objectives
  2. 1-2 Evolution of Quality Control
  3. 1-3 Quality
  4. 1-4 Quality Control
  5. 1-5 Quality Assurance
  6. 1-6 Quality Circles and Quality Improvement Teams
  7. 1-7 Customer Needs and Market Share
  8. 1-8 Benefits of Quality Control and the Total Quality System
  9. 1-9 Quality and Reliability
  10. 1-10 Quality Improvement
  11. 1-11 Product and Service Costing
  12. 1-12 Quality Costs
  13. 1-13 Measuring Quality Costs
  14. 1-14 Management of Quality
  15. 1-15 Quality and Productivity
  16. 1-16 Total Quality Environmental Management
  17. Summary

1-1 Introduction and Chapter Objectives

“Dad, are we there yet?” “How much longer will it take?” “Mom, I am hungry!” “Is there an eating place nearby where we may stop and get something to eat?” It was a hot summer day around the middle of June as the family was headed for a summer vacation. With due thanks to advances in technology, the answers to these questions were at the couple's finger tips, reducing the uncertainty associated with traveling through a previously unknown place. Through the use of a smart phone that is able to download information via a global positioning system, directions to the nearly eating places were instantaneous. At the same time, estimates of the travel time provided a sense of relief. The developments of the twenty-first century and advances in quality make this possible. On the more philosophical question of “Are we there yet?” as far as quality is considered, the answer is ...

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