References and Reading List
Argyris, Chris. Overcoming Organizational Defenses: Facilitating Organizational Learning. Boston: Allyn and Bacon, 1990.
Carlzon, Jan. Moments of Truth. New York: Perennial, 1987.
Deming, W. Edwards. Out of the Crisis. Cambridge: Massachusetts Institute of Technology, 1986.
Graham, Robert J., and Randall L. Englund. Creating an Environment for Successful Projects. San Francisco: Jossey-Bass, 1997.
Lewis, James. Team-Based Project Management. Beard Books, 2003.
Lewis, James. Mastering Project Management. New York: McGraw-Hill, 1998.
Lewis, James. The Project Manager’s Desk Reference, Third edition. New York: McGraw-Hill, 2006.
Lewis, James. Project Planning, Scheduling, and Control, Fourth edition. New York: McGraw-Hill, ...
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