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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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Case Study 5.2

Community Healthcare Association of the Dakotas: A Five-Level Evaluation Model

Topic: Five-Level Evaluation Model

Holly Burkett, Ph.D., SPHR, CPT, and Principal, Evaluation Works, Davis, California, USA

Background

The Community Healthcare Association of the Dakotas (CHAD) faced accelerating demands for more diversified, compliance-oriented training and technical assistance services. The consultant used collaborative processes to build a sustainable, outcome-based service model for addressing volatile changes associated with increased pressures for efficiency and effectiveness and for measuring the value of federally funded community partnership and collaboration services.

The Community Health Care Association of the Dakotas is ...

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