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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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23

Overview of Evaluation

The International Society for Performance Improvement (ISPI) has long supported “the integral role of evaluation in performance technology and in the ongoing functioning of any organization.”1. In this chapter we will discuss the definition, scope, and purpose of evaluation and present several models of evaluation.

Definition of Evaluation

The definition of evaluation has not changed substantially since 2000 when the first edition of Fundamentals was published. What has changed is the scope of evaluation. In 2000, evaluation was defined primarily from a training and development or program evaluation perspective, with definitions adapted for performance improvement (PI) and human performance technology (HPT) applications. ...

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