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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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Case Study 3.1

No Room for Error: Saving a Multi-Office Dental Practice in Michigan

Topic: Business Case

Jeffrey E. McElyea, M.S., M.A., President and Lead Consultant, Lucid Business Strategies, Shelby Township, Michigan, USA

Background

A Michigan dentist built a very successful practice over a period of twenty-five years. As the practice became larger, the owner decided that he no longer wanted to practice dentistry fulltime, but would rather hire associate doctors to fill his current role. The dentist would change his focus to purchasing under-performing practices and turning them into high-profit offices.

The client dentist located a practice that had been in operation fifteen years. Despite a very desirable location, solid patient base, ...

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